Privacy Policy
KAISEN LLC (“Company,” “we,” “us,” or “our”) values your privacy and is committed to protecting it. This Privacy Policy applies to our Services, as defined in our Terms of Service. Any capitalized terms not defined herein shall have the meanings ascribed to them in our Terms of Service.
We provide insurance services to trucking companies, owner-operators, and related transportation businesses, and this Privacy Policy explains how we collect, use, and safeguard your information.
1. Information Collection
Our primary purpose for collecting information is to provide and facilitate your use of our insurance services. We may collect the following categories of information, which may include personally identifiable information (“Personal Information”).
1.1 Account and Profile Information
When you access our Services, you provide us with Your Data and Personal Information, including but not limited to:
Name
Mobile phone number
Email address
Mailing address
Driver’s license information
Personal Information may also encompass documentation uploaded to your account by you or authorized third parties, such as:
Motor vehicle records (MVRs)
Proof(s) of insurance coverage
Transportation worker identification credentials
Business or carrier credentials when applicable
1.2 Service Usage Information
We automatically collect, record, and store certain information related to your use of our Services, including:
Your Data (as defined in our Terms of Service)
Vehicle information
Information related to your operation of such vehicle, including but not limited to:
Driver performance data
Driving time
On- and off-duty status
Information transmitted to third parties via our Services, such as:
Messages sent to third parties
Department of Transportation inspection reports
Information about your Service usage, including:
Duration of use
Screens or webpages visited
Other activities within the Service
1.3 Device Information
We may indirectly collect certain information from you while you use the Service, such as:
Information about the device you use
Hardware and software specifications
IP address
1.4 Location Information
We may collect and store information about your location by:
Converting your IP address into a geo-location
Accessing your mobile device’s GPS coordinates via the location services on your device (with your consent)
1.5 Contact Information (SMS and Phone Numbers)
Phone numbers collected for SMS purposes will be used only to deliver service-related messages (such as insurance reminders, compliance alerts, or policy notices).
We do not share SMS consent or phone numbers with third parties or affiliates for marketing purposes.
You may opt out of SMS communications at any time by replying “STOP” to any message or by contacting us at ops@kaisenllc.com
.
We retain SMS data only as long as necessary to provide our services and in accordance with applicable law.
2. Information Sharing
2.1 To Provide the Service
We may share information with:
Motor carrier(s) with which you have an employer, contractor, or other business relationship
Governmental agencies (e.g., Department of Transportation, FMCSA, state insurance regulators) upon their request and to facilitate transmission of messages and reports
Third parties with whom we have business relationships to provide you with the Service
2.2 Service Providers
We share information with third-party service providers, including analytics and IT providers, to:
Monitor the performance of the Service
Make improvements based on user interactions and usage patterns
2.3 Legal Compliance
We may disclose information to law enforcement, government officials, or other third parties:
In response to a formal request, subpoena, court order, or similar legal procedure
When we believe in good faith that disclosure is necessary to:
Comply with applicable laws
Prevent physical harm or financial loss
Report suspected illegal activity
Investigate violations of our Terms of Service
3. Premium Payments and Refund
Policy
By obtaining insurance coverage with KAISEN LLC, you agree to the following terms:
All premiums paid are final and non-refundable.
Premiums will not be returned, regardless of cancellation, lapse, or termination, except where explicitly required by applicable insurance law or regulation.
Failure to pay premiums may result in suspension or cancellation of coverage.
4. Your Rights and Choices
4.1 Right to Opt-Out
We offer you choices regarding the collection, use, and sharing of your information, including Your Data and Personal Information. We will respect the choices you make. Please note that if you choose not to provide certain information, you may be unable to access our Services or portions thereof.
4.2 Modification of Information
To opt out of providing information as described in this Privacy Policy, contact us at ops@kaisenllc.com
. To modify information provided within the Service, including Personal Information, you may log into your account and make the necessary changes.
5. Notifications and Policy Changes
We may occasionally send you communications through our Service, including email, SMS, or push notifications, to:
Send service-related notifications
Notify you of changes to this Privacy Policy or our Terms of Service
You may opt out from receiving certain communications at any time by:
Replying STOP to SMS messages
Adjusting your device settings
Modifying your account preferences
We may update this Privacy Policy from time to time. Any changes will be posted on www.kaisenllc.com
, and continued use of our Services constitutes acceptance of those changes.
6. Contact Information
For any inquiries regarding this Privacy Policy, please contact us at:
KAISEN LLC
📧 Email: ops@kaisenllc.com
🌐 Website: www.kaisenllc.com